User Research

Nice to meet you!

My name is Zach and I’m a UX Researcher with a strength in conducting user research to inform design decisions. I was introduced to design thinking early on in college and was so fascinated by the process that I cofounded a consulting agency to apply it. Now I work with private companies as well as local governments to address their UX challenges. View my resume.

Notable Work Outcomes

  1. As the founding UX Researcher, I increased the org-wide UX maturity score from 2.0 to 4.0 in 18 months using NN/g model.

  2. Launched our first research repository; now over 40 studies accessed by Product, Marketing, and Sales.

  3. UX research was integrated into 85% of product initiatives by Year 2 vs. 20% in Year 1.

  4. Qualitative insights from 50+ enterprise interviews shaped the go-to-market for our new AI features.

  5. Improved membership satisfaction scores by 13% in NYC WeWork buildings

  • Figma

  • Miro

  • Optimal Workshop

  • Sprig

  • Dovetail

  • Mixpanel

Tools

Skills

Workshop Facilitation

Employing in-depth interviews, contextual inquiries, surveys, and usability tests to understand users’ pain points, user behaviors, and identify improvement areas.

Market Research

Employing competitive and feature analysis to help teams understand what competitors are offering and gain design inspiration.

Facilitating design thinking workshops to help teams frame problems, ideate solutions. and converge on an idea to test.

Besides UX …

I’ve been teaching chess for 5 years.

I’ve been playing soccer since I was 4 years old.

I’m an avid reader.